FAQs

We offer a 100 % money back guarantee, if the product has factory defect or damaged. We give you 30 days to send it back to us for a full refund. You bear the cost of shipping it back to us; once we have received the product and it passes our screening test, we will refund the full amount of your original purchase. Please Include all - your name, and order number - on the returned parcels. See our refund policy
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
We can help you correct it if the product is not yet shipped. Please, don't be distracted when you are entering your delivery address. It is entirely your responsibility to ensure that you entered the right address so that your product will not be delivered to a wrong address. 

Our products are sourced from Australia, Belgium, Brazil, Germany, Spain, France, United Kingdom, Poland, United States and Asia.

Absolutely! We are here to help you get all answers for your questions and we would be happy to assist you in any way we can. Send  us email through info@shanduu.com, our Contact Us form, chat with our agent, or call us on phone .

We do receive a large number of emails, If you wish to get a prompt response please write your name, attach your order number and address the problem clearly, thanks.

Live chat is a good way to communicate or contact us.

Email is another good way to contact us through info@shanduu.com. Usually, we will respond to your email within 24 hours.

The default currency is in USD.